Apple Watch ultra

[Razor1979]

So my partner got me an Apple Watch ultra for Christmas linked it to our o2 account and everything was good 

all of a sudden the last week it has said o2 not available so I spoke to Apple who told me to remove the plan and re-add which I have done and everything seems to be working as it should 

but checking our o2 account today has now added two accounts and I’m worried I’m going to be charged twice now and can’t get through to o2 customer service 

 

[MI5 · Accepted solution]

@Razor1979 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

[Razor1979]

Thank you 

normally takes so long to get through but was instant today 

they are not sure why it created another plan and think it’s a bug in the system and have removed the old one now as the advice I got from Apple was correct and I did what o2 would have advised as well 

thanks for your help 

[MI5]

You're welcome @Razor1979 and pleased you got sorted out quickly.