I really hope someone here can help as I am about losing my mind now over trying to get an o2 data plan for my Apple Watch added to my account.
I bought the Watch from apple, not o2 but it is a cellular model. When it arrived I bought a plan, which failed to activate. I was told by someone at o2 on 202 it had been cancelled, so I bought another, which also didn’t activate. It transpired the first one was never cancelled. O2 representatives have variably told me I must wait for an esim in the post, that I need to wait another 24/48/72 hours/5 days for a call back from another department where it has been ‘escalated’, that they are putting me through to a manager or to the Apple Watch team, for whom I am then on hold for extended periods before someone else answers -from customer services! It’s like a black hole. On one occasion I was on hold for over an hour before this happened. And of course classically some have just hung up on me. It seems no one on 202 is able to help.
Today a very kind girl in an o2 shop called customer services on my behalf and believed she had been able to get them to cancel the plans so I could make a new fresh attempt. She was advised the cancellation process should take 2 hours. To my knowledge this has not yet been done and my watch app is still saying there’s a problem or that the activation is in progress.
I’m now feeling like I need to change provider if I’ve any hope of resolving this, not to mention how upsetting it is after over 10 years as a customer to be shown so little concern.
Is anyone here able to connect me with someone who can actually get a new plan set up?
