Apple Watch - Mobile Data - reference code 15

[Tippo]

I’m trying to set up my new watch (series 4) but can’t set up mobile data. It says there’s an error and tells me to call 202 quoting reference code 15 - tried calling them but apparently none of the departments that can help are open and I’ve been told to wait until the Covid restrictions are lifted. Both watch and phone (XR) are up to date - does anybody have any suggestions? I bought the watch specifically for the cellular aspect because of restrictions at work. Thanks

[David1978]

I would like to know also. I have the same issue

[MI5]

Do you both have permission given to motion and fitness in settings?

[Nathan5]

I recieved my Apple watch today and also have the same issue.

[Nathan5]

Hello, yes the motion and fitness works, mine is a problem when i try to set up mobile data. I select the option on my iPhone then it pops up with an error saying call O2 and quote reference 15, but due to their reduced service I am unable to do this

[Dawsonator]

I am also having the same message come up on my series 5 watch. Everything else is working but data connection message the same and getting frustrated just keep getting fobbed off by 02 on hold for 30/40 mins at a time internet just says iOS device is not activated with that code but no one is able to help

[Dawsonator]

If I press on data on watch it says no data plan. But if I go onto 02 app it shows the plan attached to the phone number.
I have reset everything including watch unpaired and paired again (twice) reset network setting on phone and turned phone off and on again

[jonsie]

I must be a system error affecting many people

[Cleoriff]

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@jonsie wrote:

I must be a system error affecting many people

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Like all the other system errors!!

[Michelle28]

Happening to me too.