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Apple HomePod Mini

Kevin13
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Ordered this 31 March got all documents but still not sent pretty disappointed also customer service don’t help just say they will email relevant department to deal with poor really so don’t expect any item soon despite website saying next day delivery
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Cleoriff
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@Kevin13  You need to call again until you get someone who will help!

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 10
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MikeB71
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Similar situation for me too. I ordered a Homepod (not the mini) on the 6th April, received the documents and all agreed, but it's just sitting there under 'order confirmed'. I contacted O2 via their chat and they said that its got 'stuck in the system' but that they've moved it on and that I should receive an email confirming the next steps, but I've had no email and the £30 initial payment that was pending on my account from O2 has now disappeared. If this is how they run their hardware purchasing offers they're not going to have many happy customers if they don't end up fullfilling the orders.

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O2EmmaLouise
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I'm so sorry to hear you haven't received your HomePod. Sometimes these issues arise when the warehouse has stock shortages, however, I completely understand your frustration. 

 

You'll need to call customer services on 202 free from your mobile and they will be happy to assist. 

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Kevin13
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Emma Louise

I’ve tried this 3 times nobody seems to be able to sort it out so further advice would be helpful thanks
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O2EmmaLouise
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Hi Kevin,

 

I've tagged @Anonymous and @O2Emma on this thread. Hopefully they will be able to have a look into this for you.

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Anonymous
Not applicable

@O2EmmaLouise thanks for the tag @Kevin13 Will private message regarding the issues

 

Many thanks

 

02Simon

Message 7 of 10
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Kevin13
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Well here we are it’s 18 April and still waiting for my HomePod mini ordered on 31 March 2021 even with intervention from o2 still have not received said item and no one seems to be able to sort this
Message 8 of 10
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jonsie
Level 94: Supreme
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Only customer service can give you any idea of stockand delivery @Kevin13 

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 9 of 10
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Kevin13
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Hi josie

I’ve done this 4 times and get nowhere fast I’ve even had o2 support supposedly on the case but to no avail
Message 10 of 10
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