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Adding cellar data plan to Apple watch

D0nm4n
Level 1: Joiner
  • 3 Posts
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Registered:

on ‎08-07-2023 13:00

on ‎08-07-2023 13:00

Hello all, hope some one can help

i am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either 

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

or

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

@O2Lisa 

 

please help

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madasaf1sh
Level 78: King of Kings
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Registered:

on ‎08-07-2023 13:05

on ‎08-07-2023 13:05

@D0nm4n 

 

There is an issue between Apple and o2 which is causing issues activating the Lisa isnt on shift, but have you actually called 202 ??  As they should be able to help?

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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D0nm4n
Level 1: Joiner
In response to madasaf1sh
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on ‎08-07-2023 13:07

on ‎08-07-2023 13:07

Hi @madasaf1sh 

yes I should have mentioned that have called 202 on a number of occasions, but no luck…

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MI5
Level 94: Supreme
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on ‎09-07-2023 00:42

on ‎09-07-2023 00:42

@O2Sarah- is next in duty Monday morning @D0nm4n 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Sarah-
Former Staff
In response to MI5
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on ‎10-07-2023 12:03

on ‎10-07-2023 12:03

Thanks for the tag @MI5 

@D0nm4n I will send you a private message so we can look into this. 

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