Added charge

[Paige6]

Hi I have been charged an extra £9.99 and I have no idea what it is for 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[pgn]

On your Device or Airtime in MyO2 app or web: https://accounts.o2.co.uk/signin

 @Paige6 you should find itemized all the charges to your most recent bill. 

If you need help, as nobody here can access your account: Guide: How to find help & contact O2 

Good luck!