3G and 4G not working

[Anonymous]

I've got an iPhone 5S and my contract was eligible for upgrade on the 20th August.  I don't want a new handset yet, I want to wait until the new iPhone comes out - whenever it is - so I downgraded my £37-odd a month contract to a Simplicity Tariff on a rolling 30 day contract so I'm paying a minimum amount in the meantime.

I've had emails and texts on Thursday to confirm that my tariff change has gone ahead, but when I was out this morning, I noticed that although the O2-UK logo is showing and there are 5 white dots, it says 3G instead of 4G and, more to the point, it doesn't work ... when I try to connect to something it says there is no network connectivity.

It'd gotta be something to do with the tariff change, what can I do?

Been trying to get on live chat this morning but it just says "We're just checking to see if there's an available agent" and nothing happens.

Be grateful for any assistance.

[MI5]

Why such difference in the levels of training between operators?

[jonsie]

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@MI5 wrote:
Why such difference in the levels of training between operators?

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That's the whole point,  there shouldn't be!

[MI5]

I guess some just can't be bothered, but the can't be bothered seem to outnumber the ones who can.
It must be endemic.

[jonsie]

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@MI5 wrote:
I guess some just can't be bothered, but the can't be bothered seem to outnumber the ones who can.
It must be endemic.

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Apathy combined with job insecurity due to the imminent Three buy-out. 

[Cleoriff]

Difference in operators is down to those who want to learn ...versus others who couldn't give a flying fig and just want a pay packet at the end of the week. Happens in many jobs sadly...:smileysad:

[MI5]

It does, but in most places they get flushed out....

[jonsie]

O2 is so different now to when I worked there, you would never get away with the things  they say and do now.