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1 Apple watch 2 Sync connections

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RobertaM
Level 1: Joiner
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on ‎05-06-2023 20:56

on ‎05-06-2023 20:56

Hi everyone, I reset my watch today and then I got error code 14 when trying to connect my data plan so I called 202. I was told that an e-sim reset has been done and I should be able to connect within 24 hours, just to turn phone and watch off and then back on. I did that and it worked right away, the problem is, I got 2 texts from o2 saying that my apple watch airtime plan so I checked my account and it looks like I’ve now got 2 plans and I don’t know why. Please can anyone help?

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MI5
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on ‎05-06-2023 21:33

on ‎05-06-2023 21:33

@RobertaM 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149823 Posts
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Registered:

on ‎05-06-2023 21:33

on ‎05-06-2023 21:33

@RobertaM 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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NeRd666
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on ‎14-07-2023 12:02

on ‎14-07-2023 12:02

I have the same problem as you. I contacted them and they removed one of the syncs from my account but I'm still being billed for two lots of apple watch airtime plans. Tried contacting customer service yesterday and today and no response. Terrible company

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