No cellular connection on Apple Watch Ultra

[AppleFanBoy1983]

Hi all, I've recently bought an AWU (from Apple not O2), which arrived on Monday. I added a cellular data plan to my O2 an account and received a text from O2 on Monday to say it had been set up and was ready to use.

This morning I thought I'd try it out so went to the gym and left my phone at home but I could stream my music, send a message etc., and when I looked under settings the cellular icon is greyed out and says No SIM under "Plan" and No Connection under "Status". Also, when I look under Mobile Data on the Watch App on my phone it shows O2 but says "Not In Use', the other day it was showing as active.

Can anyone advise how I can resolve this? 

EDIT: I've also just checked my O2 bill and under my mobile number is says 'Sync-1" which I understand is my Apple Watch plan.

[gmarkj]

These Apple watches seem more trouble than they are worth @AppleFanBoy1983 .

I've asked the community advisor on duty this morning to get in touch on another thread, so I won't mention him here - poor chap will be tearing his hair out with all these watch issues I've tagged him in!

[kylextaylor]

I've got he same issue, got mine last week and today the data on my watch has stopped working!

Did you get anywhere with O2?

[cheekyape]

Exact same issue here. I'm currently on hold with O2 trying to get it sorted.

[Carl747]

did you resolve this 

[AMFX]

Also having the same issue? Any resolutions ?

[gmarkj]

We have some o2 advisors who support the community @AMFX so I will ask the one on duty to send you a message to see if they can help.

Can you see if there is anything you can do @O2Sarah- ?

[O2Sarah-]

Thanks @gmarkj 

@AMFX I will send you a private message so we can look into it. 

[Rickishill]

Same here. Any more info? 

[Rothy]

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