unwanted text messages

[Anonymous]

Hi, just wanted to ask, how do i block unwanted text messages, i keep getting texes from a Bongo no and if I reply STOP it will cost me 2 quid, x

[perksie · Accepted solution]

You need to report them to PhonePay Plus if you didn't ask for them:

http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess/nuisancephonecalls;jsessionid=...

[Anonymous]

Forward them to 7726 as spam

[perksie]

It says that in my link, but if they've been charged Phonepay Plus is the only way to get a refund.

[Anonymous]

I've had a refund from o2 on many occasions

[perksie]

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@Anonymous wrote:

I've had a refund from o2 on many occasions

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That was only a goodwill gesture they don't have to refund at all.

[swebby]

If you'very got a Samsung Android device you should have a Spam Messages option where you register numbers to be blocked from sending messages

[Anonymous]

Almost all Android devices have the option to block numbers

[Anonymous]

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@perksie wrote:

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@Anonymous wrote:

I've had a refund from o2 on many occasions

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That was only a goodwill gesture they don't have to refund at all.

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Well maybe in your opinion but I beg to differ I didn't ask for them its o2's network so its their problem they have never said no

[perksie]

It's not their policy though or their liability, so I prefer not to tell people O2 will refund them as they may not.

PhonePay Plus deals with premium texts and can prosecute the company, so even if you get a refund from O2 nothing is done to stop them being sent out and possibly prosecute the company concerned.