Solved: unlatching my phone

Anonymous · ‎24-01-2013

i wonder if anyone can help i have requested a unlatch code was told email was sent but never received it now they saying they going to escalate my order surely they can give the code over the phone can i request it

MI5 · ‎24-01-2013

I doubt anyone you could talk to on the phone would know what the code was. You have to get them to resend it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-01-2013

Check your spam box on email as sometimes it can get diverted in there. Are you contract or PAYG?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-01-2013

on pay as you go, and have checked spam just annoyed they took my credit and nothing just wondered if they can tell me the code over the phone

MI5 · ‎24-01-2013

I doubt anyone you could talk to on the phone would know what the code was. You have to get them to resend it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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