- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page

transferring pictures & videos from phone to computer
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-09-2019 01:23
Usually when I take pics or videos & transfer to my laptop -when I attach my phone which is an Android (K4 2017) -I THINK ANYWAY THAS WHAT IT SAYS ON THE BOX) a picture of the phone comes up so that you can click on it & go to either int storage or SD card & go inti DCIM to transfer pics/videos to another folder on your PC
But for some reason its being very disobedient & refusing to show this info. I took a picture of the place where it should say the name of the phone (& its absence) & a picture saying it couldnt import (god knows why). Just to clarify what I meant I plugged in my Android phone which I have with EE & took a picture of that ( to demonstrate where the description of the phone should be -its the same phone but different network)
Now whats happened the picture of the phone appeared in the usual place -I took a photo of it but no sign of the folders that should include DCIM & absence of the words Internal storage
First question - why is this
second question where can I upload these pics to demonstrate what I mean
Solved! Go to Solution.

Re: transferring pictures & videos from phone to computer
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-09-2019 06:41
Try a different cable.
Make sure phone is unlocked and on homepage.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: transferring pictures & videos from phone to computer
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 23-09-2019 08:12
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: transferring pictures & videos from phone to computer
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 24-09-2019 12:38
Welcome to our community @sara26 . How are you getting on with the transferring today? Any progress since you last posted?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?