Solved: text messages

Leahno1auntie · ‎19-02-2023

hi ive just switched to the samsung galaxy s23 ultra i was previously using an iphone

im not receving any texts from anyone using an iphone they are going on to my apple watch instead

how can i get my texts to come through on to my phone ?

any help will be appreciated thanks 😁

MI5 · ‎19-02-2023

You will need to sign out of your Apple ID on your Apple devices.

You may also need to check that O2 have set you up on a standard data package for the new phone as Apple devices need a different data add on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-02-2023

@Leahno1auntie

You will need to sign out of your Apple ID on your Apple devices.

You may also need to check that O2 have set you up on a standard data package for the new phone as Apple devices need a different data add on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Breanna · ‎20-02-2023

Were you able to get this sorted @Leahno1auntie?

Leahno1auntie · ‎20-02-2023

yes thankyou because i no longer have my iphone i had to sign into the apple website and de register for imessage so its now sorted thanks

MI5 · ‎20-02-2023

Welcome @Leahno1auntie

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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