This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

samsung s4 switches it self off even when battery has a good charge.

Go to solution
Anonymous
Not applicable

on ‎22-01-2014 13:08

on ‎22-01-2014 13:08

Hello, i've a samsung s4 & full insurance from o2. My phone has started to switch itself off quite often even though the battery has a charge. It won't start up again until i plug my charger into the mains and when it starts up again i still have a good percentage of battery remaining. I'm confused !!!!!! Can i demand a new phone as it was new in July 2013. Thanks guys.
Message 1 of 7
4,813 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

on ‎22-01-2014 13:19

on ‎22-01-2014 13:19

Defo only needs a new battery. No need to replace entire phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 7
4,805 Views
0 Kudos
6 REPLIES 6

Go to solution
Anonymous
Not applicable

on ‎22-01-2014 13:11

on ‎22-01-2014 13:11

Have a look at this I suspect this is your problem http://www.sammobile.com/2013/10/16/samsung-offering-free-replacements-to-galaxy-s4-users-with-swoll...
Message 2 of 7
4,811 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

on ‎22-01-2014 13:19

on ‎22-01-2014 13:19

Defo only needs a new battery. No need to replace entire phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
4,806 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎22-01-2014 13:20

on ‎22-01-2014 13:20

Yes well known issue with the s4
Message 4 of 7
4,803 Views
0 Kudos

Go to solution
lenfish
Level 1: Joiner
In response to Anonymous
  • 23 Posts
  • 4 Topics
  • 0 Solutions
Registered:

on ‎22-01-2014 22:05

on ‎22-01-2014 22:05

Yes, just happened to me, after reading these forums replaced battery, problem solved.

 

Len

Message 5 of 7
4,758 Views

Go to solution
MI5
Level 94: Supreme
In response to lenfish
  • 152011 Posts
  • 651 Topics
  • 28909 Solutions
Registered:

on ‎22-01-2014 22:08

on ‎22-01-2014 22:08

Glad some people listen to us wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
4,753 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎22-01-2014 22:20

on ‎22-01-2014 22:20

Good to know someone does wink
Message 7 of 7
4,749 Views
0 Kudos
Top Kudoed Authors
View All
Top