Solved: s6 no sim card

Anonymous · ‎01-10-2015

I recently brought a new s6 on 02 and i was using an s4 on ee, when i left ee they gave me my pac code and when i ordered my s6 i requested my number be transfered. Since i've had my s6 its been saying no sim and now my s4 isnt working and hasnt been for about 2-3 hours so im guessing its been transfered but my s6 is still saying no sim. is the sim damaged or is it trying to transfer still?

PhoneChanger · ‎02-10-2015

No SIM card implies that either the SIM is not inserted properly or is fauly, once you have followed @MI5 advice if it still says the same get O2 to swap the SIM card over for you in-store, and check it while your there.

If it still displays after that then you may have a faulty handset, and assuming you just purchased you will be able to get a refund / replacement. Do no accept a repair from O2 if your handset is under 14 days old (or 30 under the new regulations beginning yesterday)

View solution in original post

MI5 · ‎01-10-2015

Check that the sim is inserted correctly but it will take a while for the new sim to become active after the old one has switched off. Just keep restarting the new phone until it comes online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-10-2015

should it say "no sim card though"? is there any way i can test if its even recognising it has a sim card?

MI5 · ‎01-10-2015

No it shouldn't say that which is why I suggested you check it's inserted properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎02-10-2015

No SIM card implies that either the SIM is not inserted properly or is fauly, once you have followed @MI5 advice if it still says the same get O2 to swap the SIM card over for you in-store, and check it while your there.

If it still displays after that then you may have a faulty handset, and assuming you just purchased you will be able to get a refund / replacement. Do no accept a repair from O2 if your handset is under 14 days old (or 30 under the new regulations beginning yesterday)

Anonymous · ‎05-10-2015

Great explanation @PhoneChanger

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