Re: s6 edge wont connect with fitbit

Anonymous · ‎11-05-2015

Hi received my free fitbit charge and having issues pairing it with the s6 edge tried for an hour lol even hard reset it a number of times

MI5 · ‎11-05-2015

Have you downloaded the fitbit app?
You must use the app not the normal bluetooth connection.

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MI5 · ‎11-05-2015

It's here if you need it https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile&hl=en

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-05-2015

There is also some help here https://help.fitbit.com/?p=charge
and surprisingly a compatibility list here which does not include the S6 or Edge http://www.fitbit.com/uk/devices

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-05-2015

@MI5 wrote:
There is also some help here https://help.fitbit.com/?p=charge
and surprisingly a compatibility list here which does not include the S6 or Edge http://www.fitbit.com/uk/devices

Does that mean it wont ever be compatible @MI5? Or will Fitbit need to update?

Veritas Numquam Perit

MI5 · ‎11-05-2015

Well it says it's currently not compatible, but I don't believe it tbh......?

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viridis · ‎11-05-2015

Ironic really considering the offer...

MI5 · ‎12-05-2015

That's why I don't believe it's up to date?

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-05-2015

@MI5 wrote:
That's why I don't believe it's up to date?

And yet the OP with their S6 can't connect it? Something weird going on.....

Veritas Numquam Perit

MI5 · ‎12-05-2015

Well the M9 isn't on the compatibility list either.....

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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