puk

[Davidmcg]

I had a problem with my phone and now when I put my chip back in it tells me that I need a PUK. Where / how do I find this

[adamtemp64 · Accepted solution]

log in to my o2 and it is in there

[MI5]

Also obtainable by entering your mobile number here http://www.o2.co.uk/apps/getPUK/welcome

[adamtemp64]

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@MI5 wrote:
Also obtainable by entering your mobile number here http://www.o2.co.uk/apps/getPUK/welcome

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@MI5 thought that insecure method was going to be removed @MercedesS can you look into this anybody can use that form to unlock a sim locked handset by just knowing the mobile number

[MI5]

I think it was a matter of opinion?
Certainly less secure than logging into MyO2 but not likely that any random person could find a sim card and know the number to enable it to be unlocked.
I wonder how many times that process has been used to fraudulently obtain a PUK?

[Cleoriff]

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@adamtemp64 wrote:

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@MI5 wrote:
Also obtainable by entering your mobile number here http://www.o2.co.uk/apps/getPUK/welcome

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@MI5 thought that insecure method was going to be removed @MercedesS can you look into this anybody can use that form to unlock a sim locked handset by just knowing the mobile number

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Yes that's correct. As well as showing outdated phones etc. @Toby was dealing with it initially and passed it on to @Martin-O2. I gave Martin the relevant information on the 20th February when he contacted me. 

[Martin-O2]

Hey guys this was reported back in February. We'll chase for an update now and update this thread with any news  

[Martin-O2]

I've had a response on this page and I can confirm that the incorrect info on the page in scheduled to be updated. Unfortunately I don't have an ETA for the changes.