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Level 1: Joiner
Posts: 6
Registered: ‎09-12-2018
Accepted Solution

phone says airplane mode is on when its not

Hi.

My phone (Google Pixel XL2 with Android 10) has stopped recognising the O2 network. On the home screen, it says 'No service'; when I try to make a call (eg voicemail), I get a message saying "Turn off aeroplane mode to make a call"; and a text message that I tried composing says "Waiting for connection".

Needless to say, I've tried the obvious things such as toggling aeroplane mode on and off, and restarting the phone, but with no success. 

Thanks

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Posts: 104,305
Topics: 552
Solutions: 13,492
Registered: ‎04-04-2012

Re: phone says airplane mode is on when its not

@PeteF1 

It's either your sim or phone that is faulty or you've been cut off for not paying your bill?

Try your sim in another phone, if it doesn't work there, get a free replacement from your local o2 store or call customer service.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎09-12-2018

Re: phone says airplane mode is on when its not

thanks MI5. The billing is paid, so it must be a fault - not good. Was hoping it was just a setting somewhere - ever the optimist! Off to an O2 shop tomorrow then :-(