17-02-2015 22:09
17-02-2015 22:09
Solved! Go to Solution.
18-02-2015 13:50
18-02-2015 13:50
Firstly have you checked to see if your balance shows that £10 is available? I know this might sound patronising but it is worth checking.
Secondly if it is then I suggest you chat to a customer service agent, they are as a rule very helpful and I am sure they will be able to rectify the matter promptly. It could take a few hours for the system to update, but you should get your top up promptly.
17-02-2015 22:14
18-02-2015 13:50
18-02-2015 13:50
Firstly have you checked to see if your balance shows that £10 is available? I know this might sound patronising but it is worth checking.
Secondly if it is then I suggest you chat to a customer service agent, they are as a rule very helpful and I am sure they will be able to rectify the matter promptly. It could take a few hours for the system to update, but you should get your top up promptly.