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not charging

hazel1
Level 1: Joiner
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My phone will not charge via Type C port or via wireless charger. I have just paid it off and have ordered a new Samsung however this will not arrive for a few weeks

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jonsie
Level 94: Supreme
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You need to contact customer service
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

or contact the manufacturer direct

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MI5
Level 94: Supreme
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@hazel1 

Use an old spare phone or a cheap one off Amazon to tide you over.

You can put your O2 sim in any unlocked or O2 phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 68: Extraordinaire
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Can you not let a phone repair shop look at your present handset?  It may be a cheap repair and when the new one arrives you will have a spare or something you can sell on

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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