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no network

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Anonymous
Not applicable

on ‎01-02-2014 20:10

on ‎01-02-2014 20:10

I have just upgrade my samsung s2 to a samsung s4 i was given a new sim with the s4 did the usuall switch phones off switch back on but still not able to get any o2 network on the s4 any help please

ken

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Anonymous
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‎01-02-2014 20:11 - edited ‎01-02-2014 20:14

‎01-02-2014 20:11 - edited ‎01-02-2014 20:14

Hi

 

It can take up to 24 hours for the sim to activate

 

Also, are you keeping the same number? If so, have you performed the sim swap?

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Anonymous
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‎01-02-2014 20:11 - edited ‎01-02-2014 20:14

‎01-02-2014 20:11 - edited ‎01-02-2014 20:14

Hi

 

It can take up to 24 hours for the sim to activate

 

Also, are you keeping the same number? If so, have you performed the sim swap?

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MI5
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In response to Anonymous
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on ‎01-02-2014 20:13

on ‎01-02-2014 20:13

Do this http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎01-02-2014 20:14

on ‎01-02-2014 20:14

And then keep turning your phone off and on.

 

Service will stop on your primary sim card and then start on your new one.

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Anonymous
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In response to Anonymous

on ‎01-02-2014 20:14

on ‎01-02-2014 20:14

Do you still have service on your old sim card? Where did you do your upgrade?

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Anonymous
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In response to Anonymous

on ‎01-02-2014 20:19

on ‎01-02-2014 20:19

thanks will give it time
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Anonymous
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In response to MI5

on ‎01-02-2014 20:19

on ‎01-02-2014 20:19

thanks for the help looks like I will have to give it a little time
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Anonymous
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In response to Anonymous

on ‎01-02-2014 20:20

on ‎01-02-2014 20:20

@Anonymous wrote:
thanks will give it time

Ok.

 

I assume either the shop or yourself have carried out the swapmysim as linked by MI5.

 

Enjoy when your up and runnung.

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MI5
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on ‎01-02-2014 20:22

on ‎01-02-2014 20:22

Let us know how you get on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎01-02-2014 20:22

on ‎01-02-2014 20:22

You're welcome

 

You should be up and running soon if sim swap performed

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