my data is not useful

[hsjahdjabdnna]

yesterday I bought this t
ele phone card ,I signed in my account and downloaded my o2 app successfully. but i can not use the internet data to explore.i just think it cost me 15 pounds but it can not give me15Gb

[Bambino]

@hsjahdjabdnna What telephone card are you referring to and where did you buy it?

[MI5]

@hsjahdjabdnna 

Is your phone unlocked to any network?

Do you have a phone signal showing?

Have you tried resetting your network settings or tet the word "active" to 2020 and save the settings that get sent back, then reboot the phone.

[hsjahdjabdnna]

 I bought my telephone card in WHSmith and my card is referring to 15 pounds can get 15GB (pay and go)  

[hsjahdjabdnna]

my phone signal showing H+ or 4G, I can receive the message and phone,i did not do network settings,by the way, i do not know why my balance is 0 because the card cost me 15 pounds.

[MI5 · Accepted solution]

@hsjahdjabdnna 

You need to top up the sim first Guide How to Top Up (PAYG) 

If you paid £15 in store, you need to go back to the store as they haven't activated the sim properly.

[hsjahdjabdnna]

in the store, the seller took the card to me and told me the PIN number ，she did not know how to activate the sim, so I just want to know how to activate the sim 

[MI5]

@hsjahdjabdnna 

As I said above, you need to top up with £15 Guide How to Top Up (PAYG) 

[hsjahdjabdnna]

oh，i think the sim card did not cost any money in store now , i must need to top up with £15

[MI5]

yes