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my care

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Bernie52
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‎16-06-2017 11:54 - edited ‎16-06-2017 11:58

‎16-06-2017 11:54 - edited ‎16-06-2017 11:58

hi

My name Bernie  

I got a email from my care 02 saying i owe them  money

who are they not heard of them before  is it a scam

can any one explain  please 

Regards 

Bernie52

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MI5
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on ‎16-06-2017 12:16

on ‎16-06-2017 12:16

Log in with this link http://www.o2.co.uk/myo2 and if you owe any money it will be explained there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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jonsie
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on ‎16-06-2017 12:00

on ‎16-06-2017 12:00

Don't click on any links. Call 202 to clarify but you can check in My O2 to see if your account is in arrears. There has been a few of these scams recently. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

‎16-06-2017 12:13 - edited ‎16-06-2017 12:13

‎16-06-2017 12:13 - edited ‎16-06-2017 12:13

Sounds like a scam but wasn't there an o2 mycare service before?

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madasaf1sh
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on ‎16-06-2017 12:15

on ‎16-06-2017 12:15

There still is and is used for texts and emails when bills are over due prior to cut off.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎16-06-2017 12:16

on ‎16-06-2017 12:16

Log in with this link http://www.o2.co.uk/myo2 and if you owe any money it will be explained there.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎16-06-2017 12:19

on ‎16-06-2017 12:19

@Bernie52 Are your bills up to date?

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Bernie52
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on ‎16-06-2017 12:23

on ‎16-06-2017 12:23

ok thank you for letting me know 

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Anonymous
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on ‎16-06-2017 12:23

on ‎16-06-2017 12:23

You are very welcome @Bernie52

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Bernie52
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on ‎16-06-2017 12:23

on ‎16-06-2017 12:23

ok thanks for letting me know 

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Bernie52
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on ‎16-06-2017 12:24

on ‎16-06-2017 12:24

yes my bills are all up to date 

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