mobile network state

[Anonymous]

It says disconnected and I have tried everything I know, switching off phone airplane mode different sims, phone is a Samsung galaxy alpha so it's unlocked help me

[Cleoriff]

Hi @Anonymous This is a customer to customer forum. You need to contact customer services. We would have no idea why your phone has been disconnected unless you have missed a payment. http://www.o2.co.uk/contactus

Edited to ask if you have checked your network status? http://status.o2.co.uk/

[viridis]

If you're on about the bit in settings-about device-sim status. ..
Then it refers to wether the mobile data is turned on and active or not.
To change it to "connected" turn off wifi.
(Then turn it back on as it's obviously pointless turning it off )

[MI5]

Does any sim work in your phone or your sim in another phone?

[Anonymous]

It's a pay and go sim heath cliff thanks, all settings are set properly it's a new phone

[Anonymous]

It's a 3 phone but 3 unlock there phones, it says O2 available network, when I click I says unable to connect try later

[jonsie]

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@Anonymous wrote:
It's a pay and go sim heath cliff thanks, all settings are set properly it's a new phone

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Have you done a sim swap?

http://swapmysim.o2.co.uk