lost internet

[Anonymous]

Hi There, 

Hoping for some help here. I've lost the internet on my phone samsung s3. When i press the internet button, instead of coming up with google as it usually does, its now coming up with clients3.google.com/generate_204 and the page is blank. I dont know what ive pressed by accident, but i use the internet so want the normal page back. Im a techno thicko so tech speak is lost on me. Anybody tell me what to do in simpletons language

Thanks alot

[MI5]

Open the browser and press menu >settings >general >set homepage and type in www.google.co.uk. then press the minimise button, top right and then the red X to close the page. come out of the browser with back key then next time you open browser it should open up to Google...

[Anonymous]

Hi There, 

Thanks for that, i have got as far as typing in the google.co.uk into the homepage and pressing ok but then just goes back to the general part page of your solution and cant find minimise button or little red cross so cant go any further. Ive tried just using back key from this point but no success, still coming up with blank page. Told you im a techno muppet! Any more help would be grateful, Thanks

[MI5]

At the top right you will see a button with a number in it. Press this and it will minimise all the browser pages you have open. Then close them all with the red X or - sign then close the browser when all pages have been closed.

[Toby]

How are you getting on with that advice benjerry2000?

Thanks, Toby

[Anonymous]

Hi There, 

Sorry been at work for past few days. Right Ive done that but now when i open up the internet icon i still get a blank page but  in the address bar i am now getting 'about:blank' instead of the previous 'clients3'thing. Thanks for your ongoing help, still need some more!

[MI5]

Minimise and close the "about blank" page as above with the red minus sign so there are no pages open at all, then press back key to close browser. Then reopen the browser. Providing you have Google set as your home page as in my first reply it will open up to Google.

[Anonymous]

HI There, 

Have done that and checked that homepage set as google, but still just coming up with about:blank??

[jonsie]

Try another browser such as Chrome from Google Play. If that still won't let you access the web you may end up resetting the phone.

[MI5 · Accepted solution]

Try this: Open browser, press Menu >New window (this should open the Google page), then press the number 2 at the top of the screen, click to close the about blank page with the red minus sign the touch the Google tab to bring it to full page. Make sure you use the back key (not home key) to close browser, and that should, finally, do it for you.