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help!!!

Anonymous
Not applicable
Really struggling with this. Upgraded my phone to the s5 on Monday.. Kept same number but was sent a new sim for 4g. Terrible signal.. Used the online chat and went through everything until finally they told me to try change network and then back to o2.. Genius!! Full bars..sadly this caused the mobile internet to fail but off I went again back onto the online help where they kindly emailed me the details to put into my network settings..that done I restarted the phone and you guessed it.. Signal has gone 😞😩 anyone?
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Anonymous
Not applicable
Jusr impossible to make calls 😞
Message 21 of 22
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MI5
Level 94: Supreme
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Registered:
It's clearly not right so I'd take it back and swap it asap.
As it's brand new they will give you a new phone straight away.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 22
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