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help please!

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charlie13
Level 1: Joiner
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on ‎18-09-2018 10:30

on ‎18-09-2018 10:30

hi,

ive just been sent a samsung j5, used to have a htc, and i cant get it working. 

ive put the microsim in but when i turn it on it says i need to insert sim. Also, i cant get through the set up, ive put my details in to sync to google (definitely all correct details, ive checked on other devices) but it comes up saying "this device was reset. to continue sign in with a google account that was previously synced to this device"  😕

can anyone help? 

xx

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Cleoriff
Level 94: Supreme
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on ‎18-09-2018 11:16

on ‎18-09-2018 11:16

Oh thanks for that. No doubt O2 should have checked as well before selling it on slight_frown

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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on ‎18-09-2018 11:20

on ‎18-09-2018 11:20

Schoolboy error.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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