free samsung case not received

[Anonymous]

Hi,

I received my order of a Samsung Galaxy Tab S device but not the free case as advertised on the website when i purchased. I have called CS to no avail. Can anyone help. thanks

[viridis]

You need to keep on trying customer service via telephone on 202
Live chat are always in my opinion uninformed about promotions so might not even know what you're talking about.

[MI5]

check the details of the promotion in case you need to redeem a code somewhere otherwise keep onto CS.

[Cleoriff]

Yes ...as its a promotion it is possible it is coming via a completely different vendor. As said you just need to keep on to CS....

[Anonymous]

Thanks for the response. I will keep at it. I have already called twice this morning and its same old same old!

[MI5]

You just need to find someone who will own the problem for you.

[jonsie]

I know just how difficult  that can be.

[Anonymous]

Hi @Anonymous 

Sorry you having no joy finding out where you free case is, but although customer services wont have that inf they can contact either sales or upgrades that will have that inf.

When you got the Tab, did it have any leaflets from Samsung?Or gift card? Samsung have in the past offered free acessories that way...Hope this helps!:smileyhappy:

[Anonymous]

Why do companies make this type of thing so difficult.

If for example Samsung are to promote their products via an offer, give the offer item to o2 to send out with the device. Then there are no issues. Simplistic and straight forward.

Happy customers. (Remember them? ??)

[Cleoriff]

I agree with that Nick, I can't see why, if its on offer it can't be boxed up with the item bought and sent out at the same time. I don't understand why customers have to jump through hoops to get something that is legally theirs once they purchased the offer item