Solved: Wrong unlock code

Vali · ‎29-06-2017

O2 just gave me a wrong unlock code ! Is this possible ?

MI5 · ‎05-07-2017

So it's not an unlock you need at all then.
If your new sim is asking for a puk you need to get it off your new network.
If you've entered it wrong too many times it will lock out so you need a new sim, from your new provider!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-06-2017

Anything is possible.
Did you follow the guide here ?
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-06-2017

Maybe they gave you the PUK which is an eight figure number

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎05-07-2017

Hi @Vali how are you getting on with your unlock code issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Vali · ‎05-07-2017

Nobody knows how to unlock it .. o2 shop sent me to samsung shop and they said i need to go back to o2 ..it s like a circle !

Vali · ‎05-07-2017

the phone is asking for puk number ..but i already transfered my o2 number to another provider and they haven t got the puk number for the old o2 number....they think this is the problem

MI5 · ‎05-07-2017

So it's not an unlock you need at all then.
If your new sim is asking for a puk you need to get it off your new network.
If you've entered it wrong too many times it will lock out so you need a new sim, from your new provider!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-07-2017

@Vali Please follow the advice @MI5 has provided and let us know how you get on

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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