cancel
Showing results for 
Search instead for 
Did you mean: 

Why can't I reply to 28484?

Maspiers
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

In the past I've recieved text questionnaires from 28484 along the lines of "Overall, how satisfied are you with the quality of our network" and replied appropriately.

I'm unable to reply to the most recent of these - I get "message not sent - phone number formatted incorrectly". 

Message 1 of 9
199 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 107683 Posts
  • 794 Topics
  • 5754 Solutions
Registered:

@Maspiers 

Have you got a spend cap on your account?

Guide: Spend caps on O2 

*The Game Is On*

Girl in a jacket
Message 2 of 9
195 Views

MI5
Level 94: Supreme
  • 123923 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Maspiers 

It's free to text O2 on that number.

Have you changed any message settings to prevent the texting of shortcodes?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
189 Views

Maspiers
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Not that I'm aware of - I don't know how to do that. 

Message 4 of 9
180 Views

MI5
Level 94: Supreme
  • 123923 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

Which phone have you got @Maspiers ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
168 Views

Maspiers
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Its a Sony XX1. 

Message 6 of 9
152 Views

MI5
Level 94: Supreme
  • 123923 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Maspiers 

Go to settings >apps and tap the 3 dots menu.

Tap on special access and then premium text message services.

You can then choose Ask, Always allow or Never allow.

If it's on never allow it will block all including the free ones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
150 Views

Maspiers
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks. It's not. 

Message 8 of 9
148 Views

Cleoriff
Level 94: Supreme
  • 107683 Posts
  • 794 Topics
  • 5754 Solutions
Registered:

@Maspiers 
Your only other option is to contact O2. Give them a call on 202

or 0344 809 0202  or

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

 

 

*The Game Is On*

Girl in a jacket
Message 9 of 9
140 Views