Voicemail notifications

[Anonymous]

I have a Motorola Moto G on Pay&Go and recently received a voicemail notification - even after listening to it (there is nothing in it), the notification does not go away and there does not seem to be an option to delete it; swiping to the right does not work. Voicemail does not actually appear in any of the menus even after selecting the notification and holding. As far as I am aware I do not have an access code to dial the Moto G from a landline and access the voicemail remotely.

Picking the notification dials and uses up my balance. What can I do?

[MI5]

You press 3 to delete the message.
Help thread here http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p...

[Cleoriff]

Normally voicemails are deleted by pressing 3 on the keyboard?...I have had Motorola and Samsung phones...and this usually does the trick...

http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p...

[Anonymous]

Pressing 3 does nothing - is this because the Voicemail actually does not contain anything?

[Anonymous]

If there is no voicemail then there will be nothing to delete but try following the above advice

[Anonymous]

In the link given it has:

To retrieve your voicemail messages from a landline
Switch off your mobile phone
Dial your mobile number from a landline
Interrupt the voicemail greeting by pressing the * (star) key
Enter the four digit pin code (default is 8705)
Follow the prompts to listen to your messages

When I press * there is no prompt for a pin code, just a message telling me to change my pin by calling from the mobile.

[MI5]

You need to set up a PIN first from the mobile.

[Anonymous]

How do I set the PIN - if I dial 901 it just plays the empty message?

[MI5 · Accepted solution]

The very first time you call VM it asks you to set a PIN.
If you can't remember you will have to call CS to reset it to default for you so you can start over.
Meantime, try calling your mobile from a landline and leaving yourself a VM.
Then listen to it and delete it - this may clear the one that seems stuck on your phone.

[Anonymous]

Oops! Dialled 905 -doh! Ok, reset the PIN through 901 and it played the messages so I could delete by pressing 3 as advised.