Solved: Unlock samsung s6

Anonymous · ‎19-09-2017

I am trying to unlock my Samsung galaxy S6 that I bought from Carfone Warehouse on an O2 contract, though O2 has said that as I did not buy the phone from them, they cannot unlock the phone. After then speaking to Carfone Warehouse, they said that only an O2 (i.e. my network provider) can unlock the phone. Could you please advise me on the situation?

Cleoriff · ‎19-09-2017

Hi @Anonymous if bought from CPW the phone will already be unlocked. Just try another sim in it...

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎19-09-2017

Hi @Anonymous if bought from CPW the phone will already be unlocked. Just try another sim in it...

Veritas Numquam Perit

Cleoriff · ‎19-09-2017

If it was actually locked... ie bought from O2 directly, then unlock advice is here though you really shouldnt need it at all https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Veritas Numquam Perit

Anonymous · ‎19-09-2017

Thank you I tried the aim card change and the phone was already unlocked

MI5 · ‎19-09-2017

You're not the first to be told by CPW that they can't unlock their own phones which are never locked anyway.
You'd think they'd know that?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-09-2017

Hi @Anonymous Good news. Pity CPW didn't know this!

Glad you are sorted anyway and welcome to the forum

Veritas Numquam Perit

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