Solved: Unlock Galaxy S3

Anonymous · ‎09-08-2015

Hi all,

Got a rather surprising reply from O2 today after I submitted the unlock request form:

"Thank you for your unlatching request for IMEI ********************. The
mobile number that you provided is 079********.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code."

How's that possible? O2 supplied the phone & it's locked to O2! Pretty sure Vodafone et al are not going to help.

Anyone got any ideas?

MI5 · ‎09-08-2015

Sounds unlocked to me.
Try another sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎09-08-2015

Did you buy the phone from o2? Does it have the o2 splash screen when you switch on? Are you sure the phone is actually locked to o2?

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MI5 · ‎09-08-2015

Sounds unlocked to me.
Try another sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-08-2015

That would be my guess...
@MI5 wrote:
Sounds unlocked to me.
Try another sim in it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-08-2015

Yes it's the usual system generated response for an unlocked phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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