Solved: Re: Unknown Document in Downloads

Geordiedave · ‎05-11-2018

Hi All,

New member here.

I was checking through my downloads section in my phone and noticed a file that I can't open called SmartThings from URL: samsappsbn.vo.llnwd.net

Is this something I should be worried about?

Freaking out at the moment 😞

Cheers

MI5 · ‎05-11-2018

I can't explain it any differently I'm afraid.
See link here for more info https://support.samsungknox.com/hc/en-us/articles/115012547907-What-URLs-do-I-have-to-whitelist-to-m...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-11-2018

@Geordiedave It's part of the Knox security feature on Samsung phones.

Nothing to worry about at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-11-2018

@Geordiedave What phone do you have?

I DO NOT WORK FOR O2

MI5 · ‎05-11-2018

More info on SmartThings here which is an app pre-installed on your device to control other devices around your home https://www.smartthings.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Geordiedave · ‎05-11-2018

Hi MI5, so samsappsbn.vo.llnwd.net is a safe url?

Sorry for the reassurance needed - I get really anxious when things appear on my phone that I don't know anything about

Geordiedave · ‎05-11-2018

Bambino - I have a Galaxy S8

MI5 · ‎05-11-2018

@Geordiedave wrote:
Hi MI5, so samsappsbn.vo.llnwd.net is a safe url?

Sorry for the reassurance needed - I get really anxious when things appear on my phone that I don't know anything about

Yes. It's perfectly safe and required for your phone to function properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Geordiedave · ‎05-11-2018

So how come I can't actually open the file? And I know you said it's for KNOX, but why is it called SmartThings. Sorry, i'm not calling you a liar, I just like to clear it all off in my head 😞

jonsie · ‎05-11-2018

Many files and documents aren't meant to be opened and often come with an error message when you try. If it isn't causing any problems then just leave it alone.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-11-2018

It's not a file that can be opened. It's just part of the operating system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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