Two O2 Numbers - Two Bills

[MarkWilliams]

I am being charged  for two numbers by you - £8.20 for [Removed], which I never use as I have another number ([Removed] - previously Virgin Mobile) that I do use. Apart from the fact that I can never check my bill for the [Removed] number, I do not understand why I am being charged for two number, one of which I never use. Can you please clarify why I am being charged £8.20 per month for the [Removed] number and I cannot access my bill for the phone number I do actualy use?

[jonsie · Accepted solution]

You need to cancel the number you don't use

Guide: Cancelling Your Contract 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202