Solved: Tariff problems

Anonymous · ‎19-02-2016

Hi there. I'm enquiring about my pay as you go go tariff. I was due to top my phone up before 18th February so I could recieve my tariff for the month. However I topped up £10.00 Wednesday 17th February and I've noticed today that I haven't gotten my tariff active for the month? And it's taking money off for using my data and to text. How is this?

Thanks

Louise.

jonsie · ‎19-02-2016

You need to call customer service on 4445. It sounds as though your allowances ran out and you used some of the credit, meaning there is insufficient credit to get your normal allowance. Check with 4445 though.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎19-02-2016

You need to call customer service on 4445. It sounds as though your allowances ran out and you used some of the credit, meaning there is insufficient credit to get your normal allowance. Check with 4445 though.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-02-2016

Unfortunately we can't access your account here so calling CS is the only way to get an answer, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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