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System update

Anonymous
Not applicable

on ‎10-04-2016 12:18

on ‎10-04-2016 12:18

i did a system update this morning and now my phone won't unlock with my finger print....help!!!!!!

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Bambino
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on ‎10-04-2016 12:21

on ‎10-04-2016 12:21

Unlock it with your password, pin or pattern, then set up your fingerprints again.

I DO NOT WORK FOR O2



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Anonymous
Not applicable
In response to Bambino

on ‎10-04-2016 12:34

on ‎10-04-2016 12:34

It doesn't give me the option to put my password only finger print,and then I have to wait a hour to be able to try again

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MI5
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on ‎10-04-2016 12:59

on ‎10-04-2016 12:59

What phone?
If you swipe left or right on the lock screen does the PIN entry prompt come up?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎10-04-2016 13:58

on ‎10-04-2016 13:58

@Anonymous As @MI5 has asked, what phone do you have? Do you have a lock screen displayed? If you try to manually unlock the screen it should ask you to enter either a pin, a password, or a pattern, which you would have had to set up before you could enter you fingerprint.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎10-04-2016 14:40

on ‎10-04-2016 14:40

If it's an iPhone then try this or a restore via iTunes but remember to back your phone up first

https://discussions.apple.com/thread/6659676?tstart=0
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Bambino
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on ‎10-04-2016 15:17

on ‎10-04-2016 15:17

The OP has posted in the Android section, @Anonymous, so I don't think it is. Unless they come back with an update as to how they've got on, we can't really help any more than we have.

I DO NOT WORK FOR O2



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Martin-O2
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on ‎18-04-2016 10:40

on ‎18-04-2016 10:40

Hey @Anonymous did you have any joy getting the fingerprint unlock working again? 

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