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Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Sony xperia xz3

Having problems with the phone keep freezing, unable to reset /reboot or turn the phone off. It doesn't respond to any touch on the screen, it's been since the android 10 update and is happening more often. Checked apps installed nothing new for months. Thanks for any help.
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009
Level 70: Enigma
Posts: 17,335
Registered: ‎31-03-2010

Re: Sony xperia xz3

Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Re: Sony xperia xz3

Thanks, I have looked at the Sony Community and saw the solution but it didn't work, and I can understand if Sony have stopped the roll out of update as my phone has not been the same since
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Sony xperia xz3

Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Re: Sony xperia xz3

Sony are pretty good for repairs when I've had trouble with other phones in the past.
Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Re: Sony xperia xz3

Thanks for the help
Level 70: Enigma
Posts: 17,335
Registered: ‎31-03-2010

Re: Sony xperia xz3

Good luck, @RCL. Hope you get things sorted.fingers crossed

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Sony xperia xz3

Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: Sony xperia xz3

Try a cache clear by holding power + volume up for 10 seconds, until you feel 3 vibrations, then turn it on.
Once loaded, go into settings, apps and find Xperia home.
In there go into the permissions folder and turn all on.
Then go back to home and that should have cleared up the main freezing.
If that fails, backup and do a repair installation using Xperia companion (a clean install seems to be better on this update).