Sony Xperia Water Damage

[Anonymous]

Hi guys, I need help.

I'm in the USA with the army at the minute, and the Sony Xperia Z2 I bought 3 weeks ago packed in after getting some water on it. I'm not back in the UK for about 6 weeks, and then I'm straight off to somewhere else. This phone is my only method of keeping in touch back home, apart from sporadic use of a net cafe when I'm in transit. What's my best bet for getting this sorted? Can/Will O2 send me a replacement phone?

[jonsie]

Best option would be to contact Sony UK to get his options clarified.

[MI5]

Some info on Sony warranty here http://www.sony-asia.com/section/warrantyinfo

[Anonymous]

Phones can be quite resistant to water damage. It is worth perhaps trying to dry it out and see if it works.

Depends where the water got to and if it dried out quickly enough.

Leave it out in the sun or put on a radiator for a day or two.

[Bambino]

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@MI5 wrote:
Some info on Sony warranty here http://www.sony-asia.com/section/warrantyinfo

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I have a feeling that the OP won't be able to meet the criteria required in Q3 of your link. Sony do a good job in making it as hard as possible to get a warranty repair, which this might not fall under anyway.

[MI5]

I suspect nothing can be done until they are back home anyway....
Incidentally, when my Asus Fonepad (bought in Taiwan) when faulty, Asus sent a courier to my home to collect it and sent it to Germany to be repaired and couriered it back to me at no cost to myself whatsoever - Maybe all companies should follow the same protocol for International warranty.....

[jonsie]

Now that's customer service! 

[Anonymous]

I agree that's good customer support.

Hopefully the op will receive something similar.

[MI5]

I was impressed and would wholeheartedly recommend Asus as a company to anyone....
Anyway, this isn't helping the OP so let's wish them well with their endeavours with Sony

[jonsie]

Hopefully he'll contact Sony and come back to update, time difference permitting.

[Anonymous]

Thank you everyone for your replies.

Unfortunately, I have no family in the UK to help me follow this up. The O2 pay monthly customer phone line must have unusual hours as I cannot get through. I'm off to the middle east right after I'm home so I'd love to have this sorted before I go, it's the small things that keep morale up! Thanks all for the contact numbers, I have no phone to use at the minute so contacting SONY might be out of the question for a while, unless I can find an email address to communicate with them. I promise to follow this up and let everyone know how this progresses, hopefully others will benefit.

Regards!