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Sony Xperia U won't connect to mobile network

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Anonymous
Not applicable

on ‎18-12-2013 15:28

on ‎18-12-2013 15:28

I purchased a Sony Xperia U and have put my pay monthly sim card into it which has a 500mb bolt on on my account. However, it won't connect to mobile internet, only through wifi. My account says that the bolt on is active but whenever I turn on my mobile network, no connection can be found.

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎22-12-2013 16:25

on ‎22-12-2013 16:25

Check in Settings >More >Networks >Access point names (apn's) and make sure you have an active O2 connection. (you might need to click on it to activate and make sure you press save or done afterwards.
Also ensure that the option to "use Mobile data traffic" is ticked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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perksie
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‎18-12-2013 15:39 - edited ‎18-12-2013 15:41

‎18-12-2013 15:39 - edited ‎18-12-2013 15:41

Have you made a call or text yet?

 

Try texting ACTIVE to 2020.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎22-12-2013 16:12

on ‎22-12-2013 16:12

Hi, I tried that and recieved the configuration message, but still no connection. Thanks anyway.

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MI5
Level 94: Supreme
In response to Anonymous
  • 152991 Posts
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Registered:

on ‎22-12-2013 16:25

on ‎22-12-2013 16:25

Check in Settings >More >Networks >Access point names (apn's) and make sure you have an active O2 connection. (you might need to click on it to activate and make sure you press save or done afterwards.
Also ensure that the option to "use Mobile data traffic" is ticked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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