Sony Xperia M won't turn on

[Anonymous]

Hi, so I've been having this issue for a couple of days now. It started when the phone started to freeze for no reason. So I contacted someone at the Sony mobile site and they advised a software repair which I did. After the software repair the phone seemed ok....for a few hours. It now won't turn on and is constantly doing a loop of the Sony start up screen and a black screen. I've tried taking the battery out and have left it out all morning. The battery was fully charged. I've tried turning it back on but still nothing. Still only getting the Sony start up screen. Any help or advice would be great.

[Anonymous]

Hi @Anonymous 

 Hi guess it's back to the manufacturers to be repaired or O2 😞

Edit: I have found this on the sonymobile website and may be worth a try? let us know how u get on!

Do this:connect to wall socket,charge for 2 hours and force shutdown: power button+volume up until the phone vibrates 3 times.Repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

[Cleoriff]

I wonder if @viridis  our Sony expert.... could help here?

[jonsie]

You could try a repair by connecting it to PC Companion but I'm sure one of our xperia experts will be able to advise you better so I'll mention @viridis and hope he picks this up soon.

[Bambino]

If your phone is still under warranty, contact Sony directly. O2's repair facility has a less than stellar reputation. If you have to send it in for repair, wherever you send it to make sure you have photographic evidence of the physical condition of the phone before sending it off. Also send it by registered post for it to be signed for on delivery.

[Cleoriff]

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@jonsie wrote:

You could try a repair by connecting it to PC Companion but I'm sure one of our xperia experts will be able to advise you better so I'll mention @viridis and hope he picks this up soon.

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And snap @jonsie 

[Cleoriff]

Just in case you do decide to send it for repair...the dedicated Sony repair site address is here

http://support.sonymobile.com/gb/

[viridis]

I would try another factory repair in case something went wrong and if that fails, send it to sony for repair.

[Anonymous]

Thank you all. I'm going to try another factory repair 1st to see if that helps.

[Cleoriff]

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@Anonymous wrote:
Thank you all. I'm going to try another factory repair 1st to see if that helps.

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Let us know how you get on please @Anonymous