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Sony Xperia M email setup

Anonymous
Not applicable

I have set up my o2 email address on my new phone and no problem receiving emails but I cannot send one from the phone.  Any ideas?

 

I've just spent the best part of an hour with o2 gurus on something else and before I lose the will to live thought I would try a different tack with this query.

 

Thanks

 

John

Message 1 of 15
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MI5
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O2 email is closing (if not already closed), you would be wise to set up a gmail or hotmail account and transfer any emails you need to save asap....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 15
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Anonymous
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I've been told several times that o2 webmail closed a year or 2 ago but have never received anything officially.  The addresses that my wife and I use we go years ago when first using o2.  Even when o2 sold all the broadband stuff to Sky we were not told of any change to email. I will look into this but at the moment email is working ok and I still have the set up problem on the phone

 

Message 3 of 15
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MI5
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Sending will be failing due to o2's smtp server no longer working, at a guess...
Unless it's just a setting issue.
smtp.o2.co.uk (o not 0)
Port 25
No security or SSL needs setting.
But please do check other email providers for your own peace of mind and just set up a divert until the time comes that it goes completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 15
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Anonymous
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I receive emails without problem on my PC using Outlook and settings are as you suggest.

 

Message 5 of 15
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MI5
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I can only suggest you double check the settings on the phone or paste them here and I'll take a look....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 15
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Anonymous
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Checked and seem as you suggest. Regret I don't know how to paste them
Message 7 of 15
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MI5
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Do you have wifi at home?
Can you try whilst connected to wifi instead of mobile data?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 15
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Anonymous
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yes but don't know how to paste the settings

Message 9 of 15
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MI5
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OK, I meant does email sending work whilst connected to wifi?
Don't worry about pasting the settings - You can just write them down then copy them here....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 15
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