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Some number can't call or text me

Nosey
Level 1: Joiner
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I changed to O2 giffgaff and the problem started so I changed back directly with O2 and the problem remains.  Since changing to giffgaff certain contacts can't call or text me, they are not blocked on the handset.  Any ideas please?

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gmarkj
Level 53: Renowned
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Sounds like it might be a porting issue.
Try calling customer services and see what they say.
Best time to call is normally between 8am and 8:30am.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
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@Nosey 

Have you tried deleting those contacts and reinstalling them?

Otherwise I would try a new sim.

Best of luck and welcome to the forum Welcome

*The Game Is On*

Girl in a jacket
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Nosey
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Dear Cleoriff thankyou for the reply, I have tried a new sim and reinstalling all the contacts, still no joy.

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gmarkj
Level 53: Renowned
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Sounds like it might be a porting issue.
Try calling customer services and see what they say.
Best time to call is normally between 8am and 8:30am.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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Nosey
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Dear Gmarkj

Thank you for your reply, I'll give them a call.

 

 

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