cancel
Showing results for 
Search instead for 
Did you mean: 

Software Update???

Anonymous
Not applicable

my phone keeps telling me to do a software update to Android 6.0 Marshmallow......thing is im scared of losing anything on my phone by doing this software update. On previous phones ive had, when ive done software updates, some data has been lost i.e. music messages photo's etc......and as I have a lot of precious things on my phone from my late husband, i am so scared of doing this update and losing things, please can somebody tell me if i will still have everything as normal, after doing the update.

 

Thanks

Message 1 of 13
4,674 Views
12 REPLIES 12

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
No reason to doubt that at all - I was only relaying what someone else had said.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 13
1,152 Views

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Cool, cheers.
Message 13 of 13
1,142 Views