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Set up New phone

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Anonymous
Not applicable

on ‎04-07-2017 17:14

on ‎04-07-2017 17:14

Hello
Yesterday I bought a new Samsung Galaxy S8 phone plus a contract.
I can call but I can't send the message also internet doesn't working
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MI5
Level 94: Supreme
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on ‎04-07-2017 17:24

on ‎04-07-2017 17:24

Text the word "Active" to 2020 and follow the instructions that get sent back.
If that won't work the manual settings can be found here
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154801 Posts
  • 658 Topics
  • 29444 Solutions
Registered:

on ‎04-07-2017 17:24

on ‎04-07-2017 17:24

Text the word "Active" to 2020 and follow the instructions that get sent back.
If that won't work the manual settings can be found here
https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-07-2017 18:24

on ‎04-07-2017 18:24

thank you is working !
but i have the same problem with iphone 7 plus
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MI5
Level 94: Supreme
In response to Anonymous
  • 154801 Posts
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Registered:

on ‎04-07-2017 18:25

on ‎04-07-2017 18:25

Try the same again.
Manual iPhone settings here https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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