See what you cannot do with 02

[Anonymous]

Did a deal on recycling my old 1Phone 5 with 02 for £100. They now tell me they cant find it. I told them I have proof of postage and was asked to fax it down. I do not have a fax or nearby facility. I was told to go to the 02 shop which is over 2 hours travel away return. I am told that they cannot accept a copy being sent via email?

With todays technology 02 are causing great inconvienience by using the old system of fax as ther main source of transmitting documents. "See what you cannot do with 02" should be their new communication slogan.

[Anonymous]

I can prove delivery as far as the proof of postage is concerned. Plus its insured as well.

[viridis]

What method of postage did you send by?
Was it signed for?

[Anonymous]

Cheers will try.

[Anonymous]

That is precisely my point. The phone i will get paid one way or another. Its the inconvenience of having to go to the 02 shop to fax. I will try Perksie solution

[Anonymous]

Cheers Toby.

[Anonymous]

02 sent a pre paid recorded sticker.

[viridis]

Have you checked the status if it's recorded?

[jonsie]

O2 Recycle is a 3rd party company recently awarded another contract by O2 for whatever reason.

[Cleoriff]

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@jonsie wrote:

O2 Recycle is a 3rd party company recently awarded another contract by O2 for whatever reason.

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Redeem is its other name?

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

O2 Recycle is a 3rd party company recently awarded another contract by O2 for whatever reason.

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Redeem is its other name?

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Indeed it is, based in Scotland. More here...

http://www.telegraph.co.uk/finance/festival-of-business/11366494/Redeem-wins-multi-million-pound-O2-...