Solved: Samsung watch upgrade

Jameslaws · ‎21-08-2021

Im looking to take out a plan for a new samsung watch over a 24 month contract, but when i get to the checkout, it wants me to pay the remaining device plan on my phone before i can purchase it, is there a way around this?

MI5 · ‎21-08-2021

@Jameslaws

Sounds like it's trying to process it as an upgrade.

You need to choose it as an additional contract.

You need to call O2 or pop in your local store if you can't do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-08-2021

@Jameslaws

Sounds like it's trying to process it as an upgrade.

You need to choose it as an additional contract.

You need to call O2 or pop in your local store if you can't do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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