@Jameslaws
Sounds like it's trying to process it as an upgrade.
You need to choose it as an additional contract.
You need to call O2 or pop in your local store if you can't do it online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
