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Samsung watch upgrade

Jameslaws
Level 1: Joiner
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Im looking to take out a plan for a new samsung watch over a 24 month contract, but when i get to the checkout, it wants me to pay the remaining device plan on my phone before i can purchase it, is there a way around this?

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MI5
Level 94: Supreme
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@Jameslaws 

Sounds like it's trying to process it as an upgrade.

You need to choose it as an additional contract. 

You need to call O2 or pop in your local store if you can't do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122175 Posts
  • 609 Topics
  • 18953 Solutions
Registered:

@Jameslaws 

Sounds like it's trying to process it as an upgrade.

You need to choose it as an additional contract. 

You need to call O2 or pop in your local store if you can't do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
144 Views