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Phone Locked (you do not have permission to perform this action)

tomt
Level 1: Joiner
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on ‎22-08-2021 16:22

on ‎22-08-2021 16:22

My phone has been locked when i try to use some apps and cant change most settings on my phone and wifi wont work as it keeps saying ( you do not have permission to perform this action. Contact your Organisations IT administrator for more information) its not a buisness phone. what can i do to unlock my phone again to full working order.

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MI5
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on ‎22-08-2021 16:35

on ‎22-08-2021 16:35

@tomt 

You must have an app installed that is controlling those settings.

If you can't get in to change the settings, you may have to do a factory reset to remove it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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tomt
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on ‎22-08-2021 16:40

on ‎22-08-2021 16:40

I have deleted all apps off the phone to see if it would work but no luck. I cant do a factory reset because it come up with the i do not have permission message.

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MI5
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on ‎22-08-2021 17:45

on ‎22-08-2021 17:45

@tomt 

Can you get into the bootloader to reset?

https://www.howtogeek.com/249439/how-to-enter-androids-bootloader-and-recovery-environments/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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