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Samsung S6 edge

Anonymous
Not applicable

on ‎22-10-2017 21:22

on ‎22-10-2017 21:22

good evening all

i wonder if someone could kindly help me.

my phone has stopped syncing my emails, i have tried the usual auto resync, clear cache date and restart options, to no avail.

i have now been informed that my bt mail account needs a password change due to unormal activity.

so my question is if i remove my email account of my phone and reinstall it, will i lose all my emails, contacts etc.

as i have been told this is the only fix?

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MI5
Level 94: Supreme
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on ‎22-10-2017 21:45

on ‎22-10-2017 21:45

I would certainly suggest deleting and reinstalling and you won’t lose anything providing you are set up with imap.
If on pop3 settings you will lose anything that still isn’t on the server though.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎24-10-2017 11:57

on ‎24-10-2017 11:57

Hello @Anonymous! Did uninstall/reinstall help with the issue? It would be lovely to hear back from you to see how you're getting on. slight_smile

 

Cheers @MI5!

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