Solved: Samsung Note 3 Kit-kat update? - Page 2

Anonymous · ‎14-03-2014

So my 3 week old Note 3 popped up with an upgrade to Kit-kat last night around 7pm. I updated it, and it took literally 20 restarts/battery pulls to stop it crashing.

Everytime the screen dimmed it crashed, everytime I tried to use the pull down notifications...it crashed. If I did nothing at all it crashed.

To say I am upset by this "update", is to put it mildly. My phone is literally brand new, and Kitkat just seems buggy as hell and a pointless update. It has a battery drain bug in it.

Why would O2 release it? Has anyone experienced this too? I'm fuming as it's a complete waste of my time and energy.

If I did a factory restore, would it take back to Jellybean...which worked perfectly and NEVER crashed on me.

Cheers in advance,

Simon

MI5 · ‎21-03-2014

How are you doing the resets?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎21-03-2014

Hard reset (holding home, power, volume up when booting and selecting factory wipe).

MI5 · ‎21-03-2014

That would have been my suggestion....
It'll have to go to Samsung for a level 2 software flash.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-03-2014

I don't know if it helps or not. But I wasn't brave enough to factory restore the phone. So left it being glitchy and weird for a few days, and now it's ok and works fine. The GPS seems a bit buggy. But everything else corrected itself.

Anonymous · ‎22-03-2014

I might reflash the kitkat firmware for my device through odin and then factory reset as a final thing to do. (I understand about warranty and wouldnt recommend anyone else to do this!)

MI5 · ‎22-03-2014

From the evidence of others it seems ok to flash the same or higher level firmware just not to go backwards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-03-2014

Well I'm back after full flash and reset. Will see how it goes from here. Yeh I read about going backwards and tripping knox, not good warranty wise.

MI5 · ‎22-03-2014

Is your Knox still 0x0 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-03-2014

Yeh still 0x0. 3 reboots today after the reflash so I think I'll try and get a replacement now.

Anonymous · ‎17-06-2014

Thanks for the post MI5, will try that later

Since the update my phone been going into standby now and again, especially when receiving calls

Never had the balls to factory reset before now

O2

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